This is our final informal attempt to collect your outstanding debt for the water utility. If payment is not received within 10 (ten) days water turn-off procedures will begin following District policies and SB-998.  A lien will you filed with the county office with a $37.00 lien processing fee and will be recording a certificate of lien on the subject property with the County of San Bernardino Recorder's office following District policy and Government Code section 61115. Additionally, the monthly base rate and all applicable late fees and penalties will continue to accrue.

Additionally, following Government Code section 61115(b), you are at this moment also placed on notice that if the account remains delinquent, the District will, at the appropriate time, set the delinquent charges and penalties on the tax roll for your property to be collected in the same manner as property taxes. At that point, you should be aware that the County may impose additional penalties outside the District's control following its policies and state law.

Furthermore, you should be aware that the District may pursue other avenues for collecting this debt, including, but not limited to, filing a lawsuit or presenting the debt to collection agencies.

If you have any questions or concerns, please call the district office.

Water Shut-Off Notice – Resolve Account Balance

If you have received a Water Shut Off Notice alerting you to resolve your total account balance, it means that:

• Water service may be shut off at the service address listed on the notice if full payment or a qualifying down payment on a payment agreement is not received by the date indicated.
• If your water is shut off, you will need to pay your entire account balance or enter a payment agreement, a security deposit of $204.26  will need to be paid for AVFCWD to restore your water service.
• Upon payment of the account balance using our 3rd party system payclix.com, you must call 760-247-1101 to request AVHCWD restore your water service.
• if you have already paid, you can disregard the notice.

WARNING: Water service termination may subject you to Department of Building Code Violations, Fire Department Violations, Department of Health Violations, and possibly an Order to Vacate the Premises. Service termination may also affect your insurance policy or mortgage—please check with your insurance carrier and mortgage service. Loss of water could affect your heating system. Consult whoever maintains your boiler/furnace as to whether you must take any special actions because there is no water and how to restart the boiler/furnace when the water is turned on.

Payment Options

You can pay online, by phone or mail, or in person. To learn about payment options, visit View and Pay Your Bill. If you are paying by mail, send checks or money orders to 22545 Del Oro Road, Apple Valley, CA 92308. Convenience fees apply to credit/debit card payments, but no fee is charged by AVFCWD if you mail or hand-deliver your payment directly to the district. Any payment by check/draft subsequently dishonoured subjects you to service termination without further notice.

If payment is not made in full, any payment agreement with the Water Board must be entered into by the date indicated on the notice and include a qualifying security deposit payment of at least $204.26.

If you believe your account balance is wrong, you can send a written complaint to AVFCWD Water Board at 22545 Del Oro Road, Apple Valley, CA 92308 or by email to danavfcwd@gmail.com. The Water Board must receive your complaint by the date indicated on the notice. The submission must identify the property and explain why you believe the charges are incorrect, including a return mail address, phone number, and email address, if available. If you are not the owner of the premises, you must include a letter from the owner authorizing your filing of this complaint.

Exemptions

The District will not discontinue residential water service for nonpayment under the following circumstances:

(a) During an investigation by the District of a customer dispute or complaint;

(b) During the pendency of an appeal to the Board of Directors; or

(c) During the period of time in which a customer's payment is subject to a District-approved payment arrangement.

To be considered for an exemption, please submit all relevant documentation to danavfcwd@gmail.com